File a Cargo Claim

File a Cargo Claim

File a Cargo Claim

Damage, loss, delay or customs hold — report it in three steps and get a response within 24 hours.

1Step 1 — Shipment Lookup
2Step 2 — Incident Type
3Step 3 — Evidence & Contact

Enter your tracking number so we can pull the shipment record and verify the lane.

Tell us what went wrong and describe the impact on your shipment.

Damage
Loss
Delay
Customs Hold

Attach photos or Proof of Delivery documents and leave your contact details.

Evidence Upload — Photos & POD documents

You can attach files on the confirmation screen or email them with your reference number. File names are recorded with your report.

Our Claim Resolution SLA

Every claim is logged with a reference number and tracked against a published service-level agreement:

  • Initial review within 24 hours
  • Investigation update within 5 business days
  • Resolution proposal within 14 business days
Proof over promises.

Verifiable trust, built into every shipment.

We do not ask you to take our word for it. Our registrations, delivery records, and anti-scam protocols are published openly — because trust is shown, not claimed.

Registered & Verified

Colivelo Shipping B.V. is a registered Dutch company. Verify our details with the Netherlands Chamber of Commerce (KVK) at any time.

KVK: KVK 00000000
VAT: NL000000000B01
EORI: NL000000000

Colivelo Shipping — Rotterdam, Netherlands

Proof of Delivery

Every shipment is documented end-to-end. You receive digital records that stand up to audit:

  • Signed proof of delivery with timestamp
  • GPS coordinates at pickup and drop-off
  • Photograph of cargo upon delivery
  • Downloadable PDF delivery confirmation

Anti-Scam Protection

Shipping fraud is real. We actively educate our customers and maintain strict verification protocols:

  • Always verify our KVK and EORI numbers before paying
  • We never request payment via gift cards or crypto
  • Report suspicious messages to our fraud team immediately
Read our full fraud awareness guide